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FAQ


Free Trial version

  1. What is the Free Trial version of IUVO HEALTH NOTES?
  2. This is the full version of IUVO HEALTH NOTES with all working features. Data storage is capped at 0.5GB.

  3. What is the purpose of the Free Trial version?
  4. We’d like users to experience using IUVO HEALTH NOTES in totality, and be comfortable with it before switching to paid versions in the future. We’d also be keen to hear from users on what they’d like to see so we can improve on it.

  5. What happens if I exceed the 0.5GB limit for data storage?
  6. Please contact us at support@iuvohealth.com.

  7. How long will the Free Trial version last?
  8. This will last for 6 months from signup.

  9. What happens when the Free Trial period is over?
  10. Users will be invited to switch to a paid version when the free trial is over. We are planning for a free version (after the free trial is over)with limited features (no multimedia capability for all features including skin and stool) for users who do not wish to convert to a paid account.


Sharing information on your PHR

  1. What are the different account privileges and what do they mean?
  2. There are 3 different account privileges: READ, WRITE and EDIT. The primary account holder can assign a combination of READ and/ or WRITE privileges to shared users.

    1. READ
    2. User can view all data in the Diagnosis, Allergies, Medications and Reports section (Health measurements, Skin, Multimedia).

    3. WRITE
    4. User can enter data in all sections (Diagnosis, Allergies, Medications, Health measurements).

    5. EDIT
    6. Only the primary account holder can edit (or delete) data previously entered.

  3. I am a caregiver with WRITE access and I have made a mistake in entering data. What should I do?
  4. Inform the account owner to edit the data. Only the account owner can make changes, or delete existing data through the EDIT function.

  5. What if more than one person (say my brother and my caregiver) entered health information at the same time?
  6. All the health data that has been entered will be captured. You may edit (or delete) the data in the EDIT section if necessary.


Security and Privacy

  1. How do you keep my health information secure?
    1. Data to and from your device is transmitted securely using SSL (Secure Socket Layer) protocols.
    2. Firewalls have been implemented to block unauthorized requests.
    3. Your data is kept on Amazon Web Services’ servers. More information on their security policies can be found here

  2. Can I use different devices to access my account?
  3. Yes. You can install the app on multiple devices and access your account on any of these devices. However, simultaneous logins with the same account are not allowed.

  4. For security and privacy reasons, I wish to limit my caregiver’s wireless access through my home network to your service only. How can this be done?
  5. IUVO server has a fixed domain name. You can configure the firewall rule on your router to allow only traffics from and to the IUVO server. Please email support@iuvohealth.com to request for the domain name as well as instructions on how to configure the router.


Mutimedia

  1. It takes too long to upload a multimedia file.
  2. Upload time depends on many factors, such as the file size, upload speed on your connection and if you are on cellular or WiFi. If you are con cellular, you may wish to record the multimedia on your device and attach it from the gallery at a later time for uploading when you have a better connection or WiFi.

  3. What is the maximum file size I can upload?
  4. Uploading files greater than 30MB is not recommended. For a multimedia record, the total file size should not exceed 30MB (i.e. all the associated photos or videos in one record).

  5. What can I do to reduce photo or video file size?
  6. You can reduce the resolution of your device’s camera or video.

Reports

  1. What do the statistics mean?
    1. Mean – average of values recorded in the selected date range
    2. This is computed using recorded values only. It does not account for days in which no data is entered.
    3. Minimum (Min), Maximum(Max) – minimum and maximum values recorded in the selected date range
    4. The date range starts from 0:00 on the start date to 23:59 on the end date
    5. Statistics for Blood pressure (BP), pulse and blood sugars are broken down into subcategories for reporting (e.g. BP standing/ lying/ unreferenced)
    6. Statistics for Blood sugar is also reported separately for random (NA)/ fasting/ 2H after meals
    7. Urine volumes are reported as total urine volume over 24 hours
    8. Stools
      1. Average stool frequency – number of bowel movements per day calculated based on number of entries recorded in the selected date range
      2. Stool type frequency – frequency of the different stool types in the selected date range

Terms and Conditions


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IUVO HEALTH PTE LTD


TERMS AND CONDITIONS


ACKNOWLEDGMENT : These Terms and Conditions ("Terms") are made between the individual person downloading and using the IUVO Health Notes Mobile Application (the "App") and/or "www.iuvohealthnotes.com" (the "Website") ("You" or "Your") and IUVO Health Pte. Ltd. ("the Licensor").

The App and the Website will be collectively known as "IUVO Health Notes".

By accessing and using IUVO Health Notes, You signify Your acknowledgment and assent to be bound by these Terms. If You do not agree to these Terms, do not continue accessing IUVO Health Notes.

The Privacy Statement and End User License Agreement are incorporated into these Terms by reference.


1. INTRODUCTION AND DEFINTIONS

"Support Plus" means a service provided by the App whereby You are able to submit technical, medical or general enquiries, and the Licensor will provide You with further advice or information;

"Personal Data" (as defined in the Personal Data Protection Act 2012) means data, whether true or not, about an individual who can be identified: -

(a) from that data; or

(b) from that data and other information to which the organisation has or is likely to have access.

"Personal Health Information" means Health Data which is keyed into the App;

"Personal Health Record" means information that identifies Your past, present or future physical or mental health or conditions as well as the healthcare that You have received. It also includes information in relation to medications consumed, illnesses, allergies, health measurements, copies of health documents etc.;

"Service" means the various features of the App;

"Illegal Act" means any act done which is not in compliance with the laws and government regulations in the Republic of Singapore.


2. CONTENT AND SERVICES OFFERED

2.1 Use of IUVO Health Notes and reliance on its contents is solely at Your own risk. The Licensor may not be held liable for any damages arising out of, or in relation to Your use of any third party service or content.

2.2 IUVO Health Notes provides an Online Personal Health Record ("PHR") service consisting of medical health related information provided by You. You are solely responsible for the dissemination of Your PHR. IUVO Health Notes does not in any way edit, review, sponsor, approve, verify, investigate or otherwise acknowledge the sufficiency or accuracy or completeness of any content You insert in Your PHR. Likewise, IUVO Health Notes does not purport to authorise, facilitate, manage, sponsor or in any way assist or partake in the distribution of Your PHR. IUVO Health Notes is not to be liable for any inexactness, omission or mistake in Your PHR, or for the erroneous dissemination of Your PHR to third parties. You are solely accountable for the dissemination of Your PHR.

2.3 The Support Plus service provided in the App is meant for general information and educational purposes only, and does not substitute as an official medical consultation with a qualified healthcare professional. The App does not purport to cover all possible uses, directions, precautions, drug interactions, or adverse effects. This content herein should not be utilised during medical emergencies or for the diagnosis or treatment of any medical condition. All clinical decisions should be made in consultation with a healthcare professional who is qualified in that particular area.


3. LICENSE AND TERMS OF IUVO HEALTH NOTES

3.1 WEBSITE

(a) The Licensor grants to You a non-transferable, non-exclusive and revocable license to access, view and make personal use of the Website and not to modify it, in accordance with these Terms. You are granted a limited license to access, view and make personal use of the Website and not to modify it , except with prior express written consent from the Licensor.

(b) You may only access the Website for Your personal and non commercial use. You are permitted to reproduce single copies of data from the Website for Your own internal use, provided that You do not amend or remove any copyright or proprietary notices from the data.

(c) Clauses 3.1 (a) and (b) are subject to the following restrictions, including but not limited to: -

(i) Material from the Website may not be duplicated, resold, transmitted, broadcast or otherwise exploited for any commercial purpose without gaining the prior express written consent of the Licensor;

(ii) You may not redistribute material from the Website, except for material which is expressly released to the public for redistribution; and

(iii) You may not amend, remove or otherwise vary the meaning or outlook of any of the content, data or materials published on the Website.

3.2 MOBILE APPLICATION

(a) Please refer to clauses 2 and 3 of the End User License Agreement.


4. EXTERNAL LINKS AND ADVERTISEMENTS

4.1 The Website may contain external links to third party websites. You acknowledge and agree that these links do not serve as the Licensor's recommendations or guarantees to the quality of service, content and data of such third party websites. The Licensor does not own, control, supervise, direct or otherwise have any involvement in the business or affairs of any third party site. Accessing these linked third party websites is done at Your own risk and is subject to the terms and conditions of the respective sites.


5 CONDUCT OF USER ON THE WEBSITE

5.1 If You use the Website in an inappropriate manner, the Licensor reserves the right to terminate Your account and prohibit, restrict or discontinue Your access to the Website with immediate effect. Using the Website in an inappropriate manner includes but is not limited to the following: -

(a) Utilising the Website in any way which may damage the Website or impair user accessibility;

(b) Utilising the Website in relation to any fraudulent, unlawful or illegal purpose or activity;

(c) Causing damage to the service by introducing, including but not limited to, viruses, Trojan Horses, harmful codes, forged routing etc.;

(d) Obtaining access to other computer systems by way of the Website;

(e) Impersonating any other person or entity without consent;

(f) Insertion of personal promotional content onto the Website; and

(g) Using the Website in any way which violates the law.


6. CONSENT TO USE PERSONAL DATA AND PERSONAL HEALTH INFORMATION

6.1 You agree that the Licensor may access Your Personal Health Information with Your consent. If You do consent to the Licensor accessing Your Personal Health Information, the Licensor reserves the right to utilise this information for internal research, as long as it is in a form that does not personally identify You.

6.2 For purposes of clarification, apart from the exceptions recognised in the Privacy Statement, the Licensor will not share Your Personal Health Information with external parties for any purposes unless approved by You. How the Licensor gathers and utilises Your Personal Health Information is further elaborated on in the Privacy Statement.

6.3 The Licensor will not distribute Your Personal Data to external parties, unless Your prior consent is obtained.

6.4 However, the Licensor may use trusted third party companies and individuals to provide improvements to the service. Some of the services include general maintenance services, management of the database etc. These external parties may be given access to Your Personal Data for the sole purpose of performing these tasks on the behalf of the Licensor.

6.5 The Licensor is permitted by You to utilise Your data on IUVO Health Notes to carry out internal research. In such case, Your Personal Health Information will be de-identified and all information specifically identifying you will be removed.

6.6 The Licensor will retain Your Personal Data for the period that Your account is active or as needed to provide You with services in accordance with clause 8 of the Privacy Statement.


7. TERMINATION

7.1 The License is effective for an indefinite period of time, until it is terminated by the Licensor, or until You provide notice to the Licensor of Your decision of termination. The Licensor may terminate this agreement without notice if You breach any term hereof. The Licensor reserves the right to suspend, discontinue, enhance, update or otherwise modify IUVO Health Notes, or its availability, at any time without notice. Upon termination of the license to IUVO Health Notes, You will cease all use of IUVO Health Notes.

7.2 If You decide to terminate Your account, You have the responsibility to remove and archive Your existing data before notifying us of Your intention to terminate the account. Upon notification, the Licensor will verify Your intention in writing.

7.3 If the Licensor wishes to terminate Your account, You will be given 30 days notice in advance by writing. It will be Your responsibility to remove and archive Your existing data. After the same 30 days, You will not have access to Your account.


8. ELIGIBILITY

8.1 Parents, guardians or other adults often utilise IUVO Health Notes for family purposes, including use by minors. As information is collected electronically, information submitted by a child under the age of 14 can appear to be that of the information of an adult. As such, if the Licensor learns that such information is the information from a child under the age of 14, the Licensor will attempt to delete the information as quickly as possible.

8.2 Business Process and Account Types: The Licensor will offer You a free trial for the first 6 months of Your usage of the App. After which, You may wish to continue with a free account with the following account limitations: -

(a) You will have limited ability to export Your data;

(b) You will not be able to view or upload any files, videos, images or audio files; and

(c) You account will be limited to 0.5GB of storage on the Licensor's server(s).

8.3 Should you wish to upgrade to a paid account, a monthly fee is applicable. In the case that the monthly fee is not paid, your account will be locked by administrators and deleted after 3 months if no further action is taken on your part. If the situation is resolved, your account will revert back to its original status.


9. ACCOUNT

9.1 You are required to sign up for an account before commencing use of IUVO Health Notes. When creating an account, You are responsible for the use as well as misuse of the service through this account. If You use this account in an inappropriate manner, the Licensor reserves the right to terminate the account with immediate effect. Inappropriate use includes but is not limited to the following: -

(a) Making duplicate copies of the content of IUVO Health Notes;

(b) Attempting to gain access to accounts of other users;

(c) Attempting to infiltrate the service by any means, including viruses, malicious codes, scripts etc.;

(d) Inflicting a large load on the infrastructure;

(e) Committing an illegal act with IUVO Health Notes;

(f) Signing up for many accounts in order to carry out inappropriate use; and/or

(g) Interfering with the proper workings of the service.

9.2 You are solely responsible for the truth and accuracy of Your Personal Health Information entered into Your account and for keeping Your passwords confidential. If You become aware of any unauthorised use of Your password, You are responsible for changing Your password. The Licensor will assist You in manually changing Your password only if You are unable to do it on Your own.


10. INFORMATION SHARING

10.1 In regards to the sharing of Personal Health Information, You are fully responsible for whom You choose to share Your account with, and grant levels of access privileges to. READ privileges allow all Personal Health Information to be seen by the parties You have shared the information with, and WRITE privileges allow sharing parties to write into all data fields. Until it is changed in Your account settings, the sharing privileges You grant are not time limited and will continue to be in force. You will be wholly responsible for the termination or amendment of share privileges.


11. CHANGING OR DELETING INFORMATION

11.1 If Your Personal Data changes, You may revise or delete the Personal Data in Your account profile by making the relevant changes on Your account settings through the App.


12. CONSEQUENCES OF VIOLATING THESE TERMS

12.1 If You do not act reasonably in accordance with these Terms, the Licensor reserves the right to terminate Your account and stop You from using IUVO Health Notes for any reason, at the Licensor's sole discretion. The Licensor reserves the right to decline to provide the Service to You in the future.


13. NO WARRANTY

13.1 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE RISK OF USING IUVO HEALTH NOTES LIES WHOLLY WITH YOU, AND THAT THE ENTIRE RISK AS TO SATISFACTORY PERFORMANCE, QUALITY, ACCURACY AND EFFORT LIES WITH YOU. TO THE FULLEST EXTENT ACCEPTED BY LAW, ANY OTHER SERVICES PERFORMED OR PROVIDED IN CONJUNCTION WITH IUVO HEALTH NOTES ARE OFFERED "AS IS" AND "AS AVAILABLE", AND THE LICENSOR EXPRESSLY DISCLAIMS ALL OTHER CONDITIONS, TERMS, WARRANTIES AND UNDERTAKINGS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, RELATING TO IUVO HEALTH NOTES OR ANY TECHNICAL SUPPORT OFFERED IN RELATION TO THE SAME, INCLUDING BUT NOT LIMITED TO WARRANTIES OF QUALITY, PERFORMANCE, SATISFACTORY QUALITY OR FITNESS FOR A SPECIFIC PURPOSE. THE LICENSOR DOES NOT PROVIDE WARRANTY AGAINST INTERFERENCE WITH YOUR REQUIREMENTS, THAT THE FUNCTION OF THE IUVO HEALTH NOTES OR SERVICES WILL BE UNINTERRUPTED OR FREE FROM ERRORS, OR THAT FLAWS IN IUVO HEALTH NOTES OR SERVICES WILL BE IMPROVED UPON. NO VERBAL OR WRITTEN INFORMATION OR ADVICE OFFERED BY THE LICENSOR OR ITS AUTHORISED REPRESENTATIVE SHALL PURPORT TO CREATE A WARRANTY. ANY MATERIAL WHICH IS DOWNLOADED OR OTHERWISE ATTAINED THROUGH THE UTILISATION OF IUVO HEALTH NOTES IS RETRIEVED AT YOUR SOLE DISCRETION AND RISK, AND YOU WILL BE ACCOUNTABLE FOR ANY DAMAGE DONE TO YOUR ELECTRONIC DEVICE OR LOSS OF DATA THAT IS RESULTANT OF THE DOWNLOAD OR USAGE OF THESE MATERIALS.


14. LIMITATION OF LIABILITY

14.1 TO THE EXTENT PERMITTED BY LAW, THE LICENSOR SHALL IN NO EVENT BE HELD LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PROFIT LOSS, DATA LOSS, INTERRUPTIONS OF BUSINESS OR OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF YOUR USE OR INCAPACITY TO UTILISE IUVO HEALTH NOTES. HOWEVER CAUSED, IN SPITE OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF THE LICENSOR HAS BEEN BRIEFED ON THE POTENTIAL OCCURRENCE OF SUCH DAMAGES.


15. INDEMNIFICATION

15.1 You shall indemnify the Licensor and keep the Licensor fully and effectively indemnified on demand against all liabilities, damages and costs caused by any negligent act or omission or breach of these Terms by You.


16. THIRD PARTY RIGHTS

16.1 This Agreement is made solely for the benefit of You and the Licensor, and is not intended to benefit any third party or be enforceable by any third party. A person who is not party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any of its terms.

16.2 The rights of You and the Licensor to terminate, rescind, or agree to any amendment, waiver, variation or settlement under or relating to this Agreement are not subject to the consent or permission of any third party.


17. INTELLECTUAL PROPERTY

17.1 The patents, copyright, trade marks and all other intellectual property rights in IUVO Health Notes remain the property of the Licensor and are under legal protection of the laws of the Republic of Singapore and other relevant jurisdictions and by any international treaty provisions effective at the time of Your acceptance of these Terms. These Terms explicitly protect the intellectual property rights relating to IUVO Health Notes held by the Licensor and/or such third parties none of whose rights are hereby assigned to You.

17.2 You acknowledge and agree that You will not obtain any right, title or interest in or to such content delivered via IUVO Health Notes or in any Intellectual Property Rights (including, without limitation, patents, copyright, trade marks or other rights) in the content as a result of Your use of IUVO Health Notes.


18. MODIFICATIONS

18.1 These Terms may be modified from time to time. If a modification, in the sole discretion of the Licensor, is material enough to constitute a potential infringement of Your rights, the Licensor will notify You via email to the email address registered in the name of Your account. By continuing to utilise the service after the above stated changes become effective, You agree to be bound by the revised Terms.

18.2 If You do not agree to the modifications being made, do not continue using or accessing IUVO Health Notes.


19. SEVERABILITY

19.1 If any provision of this Agreement is held to be illegal, invalid, or unenforceable, then this Agreement, including all of the remaining provisions, will remain in full force and effect as if such illegal, invalid or unenforceable provision had never been included.


20. FORCE MAJEURE

20.1 If this Agreement cannot be performed or its obligations fulfilled for any reason beyond the reasonable control of You or the Licensor, then either party may terminate this Agreement by notice in writing.


21. ASSIGNMENT

21.1 The rights and obligations under this Agreement are personal to You and the Licensor and cannot be assigned or transferred by You or the Licensor except by obtaining the written consent of the other party.


22. NOTICE

22.1 Notices shall be sent by way of email to the email address submitted by You when You register for an account, and will be deemed given when sent.


23. PERSONAL DATA PROTECTION ACT 2012

23.1 The Licensor confirms that Your Personal Data and Personal Health Information are obtained in a reasonable method and does not infringe the Personal Data Protection Act 2012 and any anti-spam regulation imposed by the Singapore government or other relevant authorities.

23.2 The Licensor represents and warrants that the use, disclosure and/or collection of Personal Data and Personal Health Information are in full compliance with all the provisions contained in the latest version of the Personal Data Protection Act 2012 and all regulations issued thereunder, or such similar statute that may replace the Personal Data Protection Act 2012 in the future; and the Licensor shall at all times, use its best endeavours to ensure compliance of the Personal Data Protection Act 2012, or such similar statute that may replace the Personal Data Protection Act 2012 in the future.

23.3 In any event, and notwithstanding anything contained in this agreement, in no circumstances shall the Licensor be liable for incompliance and/or breach of the Personal Data Protection Act 2012 and all regulations issued thereunder or such similar statute that may replace the Personal Data Protection Act 2012 in the future or other special, incidental, indirect or consequential damages to You of any kind, resulting from the Licensor's performance or failure to perform any obligation under these Terms.


24. MISCELLANEOUS

24.1 The Licensor will undertake reasonable procedures to ensure the integrity of data on the servers, but the Licensor is not responsible for any data loss due to unforeseen circumstances. As such, the Licensor is not accountable for compromised access to data (due to factors such as, including but not limited to, poor network coverage or local device failure).

24.2 If new and innovative ideas for business or functionality are sent to the Licensor, the Licensor is permitted to utilise them without paying You further compensation.


25. GOVERNING LAW

25.1 This Agreement shall be governed by, and construed in all respects in accordance with, the laws of the Republic of Singapore. In relation to the enforcement of any proceedings, or arising out of or in respect of, the Licensee hereby irrevocably and unconditionally submits to the non‑exclusive jurisdiction of the courts of the Republic of Singapore

25.2 In the event of conflict, the clauses in these Terms will take precedence over any statute or legislation.